Always-on Logging keeps log files for the following components:
- ReceiverHelper
- Citrix Receiver
- Citrix Viewer
- Citrix Workspace Launcher & NPAPI plugin components: Includes ogs related to session launch from a web browser. The Citrix Workspace Launcher for launching using Chrome and Firefox and NPAPI plugin is used while launching using Safari web browser .
CWA Updater Logging
CWA Updater Logging is enabled by default with Citrix Receiver for Mac Version 12.6 and later. This is helpful when troubleshooting CWA auto-update related issues.Instructions
To enable Session Logging
Connection Diagnostics logging is specific to identifying errors while connecting. All logging will be enabled up until the point when the session is deemed successful.
Full Logging will log everything including the Connection Diagnostics and Session Logging. Once enabled, the CWA will store up to 10 Session Logs after which they are deleted starting with the oldest to maintain 10 logs.
Note: Full Logging can impact performance and must only be used while troubleshooting an issue because of the amount of data. It must not be left on during normal use.
The user enabling this logging will get a warning that must be acknowledged to continue.
To enable Store Logging
Select Normal or Verbose in the Store Logging.The two levels of the Store Logging are Normal and Verbose. With Verbose, the AuthManager will provide more detailed debugging information. Use Normal when only StoreComms logging is necessary.
To disable Session/Store Logging
Select Disabled in the Session Logging and Disabled in the Store Logging.The CWA log files are stored in the local Mac user’s home directory: ~/Library/Logs/.
| Type of logging | Log file location | |
| Installer logging | ~/Library/Logs/ReceiverInstall.log | |
| Session logging | ~/Library/Logs/Citrix Workspace/CitrixViewer_<time_stamp>.txt (*) | |
| Store logging | Normal | ~/Library/Logs/CitrixServerCommunication.log |
| Verbose | ~/Library/Logs/com.citrix.AuthManager.log, com.citrix.AuthManager_1.log andServiceRecord.log (along with CitrixServerCommunication.log) | |
| Always-on logging | Web Browser Launch Logging (Citrix Receiver Launcher/NPAPI plugin component) | ~/Library/Logs/Citrix Workspace/com.apple.WebKit.Plugin.64_<time_stamp>.txt ~/Library/Logs/Citrix Workspace /Citrix Workspace Launcher_<time_stamp>.txt |
| Receiver Helper Logging | ~/Library/Logs/Citrix Workspace /ReceiverHelper_<time_stamp>.txt | |
| Citrix Workspace App Logging | ~/Library/Logs/Citrix Workspace /Citrix Workspace _<time stamp>.txt | |
| Citrix Viewer Logging | ~/Library/Logs/Citrix Receiver/CitrixViewer_<time_stamp>.txt (*) | |
| CWA Updater Logging | ~/Library/Logs/Citrix Workspace /Citrix Workspace Updater_<time_stamp>.txt | |
(*) The log files for Always-on logging (for Citrix Viewer) and Session logging are the same. Viewer log files generated by Always-on logging contains only the most important logs. However, if Session logging is enabled, other logging along with the Always-on logswill be written to the log file.
Email Log Files
You can click “Email Log Files” available in the Logging screen to zip Session/Store/Always-on/Citrix Receiver Updater log files, and send it as an attached file via email using your default email client.
If a user wants to start a app in the workspace app on mac, the viewer is briefly started and immediately closed. So the user can't start an app on our Xenapp 7.15 farm.
I checked the following two articles:
(can't find the second one, but it states that you have to remove host name in the IIS-Bindings. I'll lock for it and add it here.)
Those two did not resolve the issue.
The problem only occurs in the Workspace App for Mac. The app on Windows and HTML5 work as intended.
I checked the logs on the storefront server and the delivery controller. There are no error logs at app start.
I think the problem comes from the applied session profile from Netscaler but I'm not sure.
I got log files from a workspace app on Mac. But those are big and I have no clue what to look for (see attachmend for one example).
Citrix Workspace For Mac App
Has someone an idea where to look?